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Manage a company’s interaction with current and potential customers. Data Analysis about customers history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
Support the client relationship management team to ensure internal and external deliverable are met and to a high standard and quality customer service is delivered.
Monitor the contact center solution deliveries quality in real time includes ticketing quality.
Lead and answer incoming traffic and respond to customer’s inquiry via all available channels such as Calls, Email, Social Media, etc when needed