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Answer incoming traffic and respond to customer’s inquiry via all available channels such as Calls, Email, Social Media, etc .
Resolve customer complaints based on SOP and guidance.
Identify and escalate issues to supervisors.
Provide product and service information to customers.
Identify, and resolve customer complaints using applicable software.
Process orders using applicable software.
Complete call logs and reports into ticketing system
Initiate Outbound Call to complete projects such as: Call Survey, Call Verification, etc as per SOP, scripts, and guidance
Generate purchase by doing Telesales to available leads provided
Age maximum 25
Have minimum 1 year experience as Call Center Agent or Social Media Executive
Familiar with Social Media apps
Familiar with how Social Media works
Have at least basic English skills (speaking and writing)
Familiar with Microsoft Office
Willing to work extra hours when needed
Have pleasant attitude
Willing to work in Shifts
Committed with working schedule