Double Arrow

CRM Officer


Job Description


  • Answer incoming traffic and respond to customer’s inquiry via all available channels such as Calls, Email, Social Media, etc  .
  • Resolve customer complaints based on SOP and guidance.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Identify, and resolve customer complaints using applicable software.
  • Process orders using applicable software.
  • Complete call logs and reports into ticketing system


  • Initiate Outbound Call to complete projects such as: Call Survey, Call Verification, etc as per SOP, scripts, and guidance
  • Generate purchase by doing Telesales to available leads provided 


  • Minimum D3
  • Age maximum 25
  • Have minimum 1 year experience as Call Center Agent or Social Media Executive
  • Familiar with Social Media apps
  • Familiar with how Social Media works
  • Have at least basic English skills (speaking and writing)
  • Familiar with Microsoft Office
  • Willing to work extra hours when needed
  • Have pleasant attitude
  • Willing to work in Shifts
  • Committed with working schedule