CRM QA Officer

Job Description

• To monitor the contact center solution deliveries quality in real time includes: ticketing quality.
• To score the contact center deliveries by Agents and give feedback to the Contact Center Team Leader/Supervisor.
• Work closely with Contact Center Team Leader and Supervisor to give feedback on how to improve the service quality.
• Reach target of delivering daily QA monitoring task.
• Provide daily, weekly and monthly of QA report.

Requirements:

• Minimum D3
• Age maximum 25
• Have minimum 1 year experience as Call Center Team Leader or Contact Center QA Specialist
• Familiar with how Social Media works
• Have at least basic English skills (speaking and writing)
• Familiar with Microsoft Office
• Willing to work extra hours when needed
• Have pleasant attitude
• Willing to work in Shifts
• Committed with working schedule
• Understand on Contact Center terminologies
• Familiar with Contact Center applications
• Good listening skill
• Have good judgement on how the team deliver solution
• Attention to details Honest and able to work professionally