CRM Officer

Job Description

Inbound:

• Answer incoming traffic and respond to customer’s inquiry via all available channels such as Calls, Email, Social Media, etc  .
• Resolve customer complaints based on SOP and guidance.
  
• Identify and escalate issues to supervisors.
  
• Provide product and service information to customers.
  
• Identify, and resolve customer complaints using applicable software.
• Process orders using applicable software.
• Complete call logs and reports into ticketing system
  

 Outbound:

• Initiate Outbound Call to complete projects such as: Call Survey, Call Verification, etc as per SOP, scripts, and guidance
• Generate purchase by doing Telesales to available leads provided 

Requirements:

• Minimum D3
• Age maximum 25
• Have minimum 1 year experience as Call Center Agent or Social Media Executive
• Familiar with Social Media apps
• Familiar with how Social Media works
• Have at least basic English skills (speaking and writing)
• Familiar with Microsoft Office
• Willing to work extra hours when needed
• Have pleasant attitude
• Willing to work in Shifts
• Committed with working schedule