Double Arrow

CRM QA Officer


Job Description

  • To monitor the contact center solution deliveries quality in real time includes: ticketing quality.
  • To score the contact center deliveries by Agents and give feedback to the Contact Center Team Leader/Supervisor.
  • Work closely with Contact Center Team Leader and Supervisor to give feedback on how to improve the service quality.
  • Reach target of delivering daily QA monitoring task.
  • Provide daily, weekly and monthly of QA report.


  • Minimum D3
  • Age maximum 25
  • Have minimum 1 year experience as Call Center Team Leader or Contact Center QA Specialist
  • Familiar with how Social Media works
  • Have at least basic English skills (speaking and writing)
  • Familiar with Microsoft Office
  • Willing to work extra hours when needed
  • Have pleasant attitude
  • Willing to work in Shifts
  • Committed with working schedule
  • Understand on Contact Center terminologies
  • Familiar with Contact Center applications
  • Good listening skill
  • Have good judgement on how the team deliver solution
  • Attention to details Honest and able to work professionally