Front Desk Officer

Job Description

Collaborate with business owners and stakeholders to lead eCommerce requirements gathering Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives.

Responsibilities :

• Greet and welcome guests
• Answer basic questions regarding the business.
• Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing.
• Receive samples, packages, letters etc. and distribute them.
• Keep updated records and files.
• Keeping front desk tidy and presentable.
• Current reference materials and available resources.
• Provide assistance to members and/or providers regarding website registration and navigation.
• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
• Process written customer correspondence and provide the appropriate level of timely follow up.
• May coordinate member transportation and make referrals to other departments as appropriate.
• Maintain performance and quality standards based on established call center metrics including turn-around times.
• Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment.
• Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction.
• Performs other duties as assigned.
• The service channels include social media, email, and telephone.

Requirements:

• At least 2 years of sales or Customer Service experiences required.
• Female max. 28 years old
• Fluent in English
• Understand about administration
• Proficient use of Microsoft Office
• Familiarity with office machines 
• Strong intension to work under pressure, good working in teams.
• Good communication skills, interpersonal skills, and responsible to work, Multitasking.